Return Policy

To protect our customers, we do not accept any safety equipment for return or exchange except for warranty issues.

This includes ropes, slings, carabiners and other technical or safety gear. 

Some items may be exchanged for better sizing or if the color is incorrect.

Any exchange must be authorized by Fyre-fly Performance Inc Customer Service before you send the item back to us and must be returned within 30 days of purchase. Unless the exchange is due to an error by the Fyre-fly Performance Inc Team, the customer will be responsible for the shipping costs of the exchange. Please email info@fire-flyinc.com if you need to exchange or return an item.

Any item considered for exchange or return must be unused and in perfect condition in original packaging. Items that are a CLOSEOUT or a SALE cannot be returned for a refund or exchanged. The sale is final.